Episode 73: He created a Resident Experience Program to provide unmatched tenant service!

In this episode, Matt Engle of Elash Investment Group joins True Multifamily to share how he devised four steps that create a better experience for both his tenants and investors. He rolled out a new Residence Experience Program to know more about the wants and needs of his tenants. These four steps were inspired by his trip to Hong Kong and Macau.

For Matt, it takes four simple steps to create purposeful moments and better experiences. He also breaks down the four steps:

1. Elevate Your Senses

2. Raise The Stakes

3. Break The Script

4. Connect With Others